Last Updated: 24-7-2023
At Hempco Direct, we are committed to upholding the highest standards of journalism and editorial integrity. We value the trust of our readers and aim to provide accurate, balanced, and well-researched content. However, we understand that there may be instances when readers wish to raise concerns or lodge complaints about our editorial content or practices. This Editorial Complaints Policy outlines our process for handling such complaints and demonstrates our commitment to addressing and resolving them in a fair and transparent manner.
Scope of the Policy:
This policy applies to complaints regarding the editorial content published by Hempco Direct, including articles, features, reviews, and any other material produced by our team of writers and contributors. It does not cover advertising content, which is governed by a separate policy.
Submitting a Complaint:
a. To lodge a complaint, please send an email to [email protected] with the subject line “Editorial Complaint.” In your email, clearly state the nature of your complaint, providing specific details about the content in question, including the article title, publication date, and author’s name, if available.
b. It is helpful if you provide reasons for your complaint, citing any inaccuracies, bias, or breaches of journalistic standards as you perceive them. Providing supporting evidence or references to external sources is also encouraged.
c. Please include your contact information, including your name and email address, so that we can communicate with you regarding your complaint.
Complaint Handling Process:
a. Upon receiving your complaint, we will acknowledge its receipt via email within [Insert timeframe, e.g., five business days].
b. Our editorial team will conduct a thorough review of your complaint, including a review of the relevant content and any evidence provided.
c. We will aim to provide a substantive response to your complaint within [Insert timeframe, e.g., 14 business days] of acknowledging its receipt. If additional time is required to investigate and address your concerns, we will inform you accordingly.
d. Our response will outline our findings, including any corrective measures taken or proposed actions to address the complaint. We will strive to offer a fair and reasoned response, addressing the specific issues raised in your complaint.
Appeals:
a. If you are dissatisfied with our response to your complaint, you may request an appeal by sending an email to [email protected] with the subject line “Editorial Complaint Appeal.”
b. In your appeal, please state the reasons for your dissatisfaction and provide any additional information or evidence that supports your case.
c. Appeals will be reviewed by a senior member of our editorial team who was not involved in the initial handling of your complaint. We will aim to provide a response to your appeal within [Insert timeframe, e.g., 14 business days] of acknowledging its receipt.
Confidentiality and Privacy:
a. We will treat your complaint with the utmost confidentiality and respect your privacy. Personal information collected during the complaints handling process will only be used for the purpose of addressing and resolving your complaint.
b. We may seek your consent to disclose your identity if it is necessary to fully investigate and address your complaint, or if required by law.
External Bodies:
a. If you are not satisfied with the outcome of our internal complaints handling process, you may choose to refer your complaint to an external body, such as a media regulator or ombudsman, if applicable.
Review of the Policy:
a. We will periodically review and update this Editorial Complaints Policy to ensure its effectiveness and compliance with applicable laws and best practices. The updated policy will be published on our website.
Contact Us:
If you have any questions or concerns about this Editorial Complaints Policy, please contact us at info@ hempcodirect.com.
Thank you for your trust and for bringing any concerns to our attention. We are committed to maintaining high editorial standards and addressing complaints promptly and fairly.
Signed,
Hempco Direct